Software quality models: a systematic mapping study

Quality Models play a critical role in assuring quality and have evolved over 40+ years. They provide support for defining quality attributes, building and measuring the quality of the resulting product. Each quality model adopts a critical view on quality in terms of a set of model elements and relationships between them. This study aims to provide an overview of the state-of-the-art research on quality models with a focus on encompassing model elements and their support to architecting quality. The study was conducted using systematic mapping as the research methodology. A total of 238 primary papers were classified based on the type of research, standards usage, and publication trends. We identified that 17% (40) of papers belong to quality models. These 40 models were analyzed for the underlying meta-model elements and their support for a quality architecture using Bayer's reference architecture framework. The architecture phase mapping analysis shows that quality planning phase is 100% supported, quality assessment is 75% supported, quality documentation is included in 40% models and quality realization aspect is barely considered in 13% models. Quality realization happens through software processes and patterns, and it is necessary to evolve quality models and software process architectures that correlate quality definitions and quality realization mechanisms. Future research is expected in this direction.